A Minecraft server reset is when the server player data files get completely deleted and cleared. This includes a players inventory, money balance, ender-chest, and anything else. As well as any worlds or builds. The only thing commonly not reset on servers including Valatic, are ranks. However, items like crate keys, loot boxes, are just seasonal.
The reason resets are crucial to any functioning Minecraft server is because player data files get very large. Server world files get very large, and lag builds up over time. If files get built up over time this causes crashes, plugins to break, disks becoming full. This can lead to many bad consequences.
While the majority of players enjoy server resets. We understand a small amount of players do not. However, server resets are a fundamental part of any server. There is no Minecraft server that doesn't reset, unless they are strictly vanilla. We kindly ask you be polite about your opinion if you choose to voice it. As much as we hate to, we commonly have to permanently ban players who are toxic or disrespectful to staff, players, or the server in-general during a new season.
Our digital items are exclusively available for seasonal purchases only, once a season ends these items will not be restored or carried forward to the next season. We do, however, understand the importance of ranks and have ensured that your progress in that aspect will be maintained throughout seasons, unless otherwise stated. While we cannot compensate for non-rank related items, we encourage you to explore and rebuy other purchases that will be introduced in each new season. Your support of Valatic through purchases in our store go directly towards the server's upkeep and development, ensuring that all players get an enjoyable gaming environment and community.
Purchased ranks typically carry over to each season, if for some reason it did not and you spent money on a rank in the Valatic store, please contact support. Please mention your in-game username and what you purchased. Please note if what you purchased is no longer in the store, we will offer an alternative such as buying a different item(s) in the store for the same value. Ranks obtained through means other than direct purchases from the Valatic store, such as through giveaways or crates, will not be transferred to new seasons.