There are different types of staff members.
Helper - A helper’s main focus is to ensure chat is being monitored. This is both for ensuring players' questions are being answered and chat violations are being handled. They also make sure players are following all the rules
Moderator Rank - Moderators do everything Helper's do, the only thing different is they have more abilities. Moderators handle all billing issues such as someone not receiving the rank they purchased or any other issues with their purchase.
Senior Mod Rank - Senior moderators help manage the staff team. They are responsible for one team. They take on a more leadership role within the staff team.
Administrative Rank Admins help assist with the server itself, the community, the overall staff team, and anything else!